Welcome to Citizens Bank Deposits. This site is screen reader friendly.

Skip to content Skip to main navigation Skip to main sub navigation Skip to footer navigation
 

Close

Close window
Home > Security and Privacy > Identity Theft Protection
 
Security and Privacy
 

 

Identity Theft Protection

Help protect your identity with PrivacyGuard. Enroll today

Identity theft crimes continue to rise dramatically in the United States. That's why it's more important than ever to monitor your credit report and personal records for both accuracy and changes on a regular basis.

However, requesting your credit reports, medical information bureau file - should one exist - and driver's record from different agencies can be overwhelming. PrivacyGuard can help make it easier.

Monitor your records:

  • Access your triple-bureau credit reports, online or by mail.*
  • Receive an analysis of your personal credit score.
  • Review your driver's record, medical information bureau file, social security report and more.

Be aware of changes:

  • Receive daily credit monitoring with "alerts" to notify you of certain changes to your credit report.**

Get Assistance:

  • Access a credit information hotline, 24-hours a day at 1-800-374-8273 with questions about your credit report.
  • Work with a dedicated caseworker to restore your identity if you become a victim of ID theft.

Protect yourself:

  • Receive up to $25,000 in identity theft expense reimbursement. For residents of the State of New York, the insurance benefit will be up to $10,000.***
  • Register your payment cards and important documents to facilitate replacement if they are lost or stolen.

Take control of your credit and personal records with PrivacyGuard. Enroll today and receive your credit report as soon as you enroll. There is no obligation to continue and you may cancel the PrivacyGuard service at any time by calling 1-800-374-8273.

 

© Copyright 2009 Citizens Financial Group. All rights reserved.
Charter One is a division of RBS Citizens, N.A.

VeriSign FDIC
* Neither Trilegiant Corporation, its credit information subcontractors, nor Alliance Marketing Association shall have any liability for the accuracy of the information contained in the credit reports or Credit Alert reports which you receive, including any liability for damages, direct or indirect, consequential or incidental. PrivacyGuard is not a credit counseling service and does not promise to help you obtain a loan or improve your credit record, history or rating.

** Daily monitoring will notify you of any inquiries, significant changes in credit score, certain derogatory information, or accounts that have been added to your credit reports as reported by a national credit reporting agency. If no information has been added or changed, then you will receive a quarterly notification stating that no information has changed within your credit file.

*** The Personal Identity Theft Protection insurance benefits are provided to all members, together with PrivacyGuard's other benefits, through Alliance Marketing Association an affiliate of Trilegiant Corporation, the provider of the PrivacyGuard service (the "Association"). Upon enrollment in the PrivacyGuard service, you will automatically be admitted as a member of the Association. The Personal Identity Theft Protection insurance benefits are underwritten by Virginia Surety Company, Inc., which has issued the master policy with respect to such benefits to the Association. Evidence of coverage under the master policy will be available to you upon enrollment in the PrivacyGuard service. The summary of policy benefits, terms, conditions and limits of coverage set forth in the evidence of coverage are subject to the terms of the master policy.

The federal Fair Credit Billing Act gives you the right to dispute billing errors, such as unauthorized charges, on your credit card by notifying your credit card company in writing within 60 days after the first bill containing the error was mailed to you. The credit card company must resolve the dispute within two billing cycles (not to exceed 90 days) after receiving your notification. You may withhold payment on the disputed amount (and related charges) during the investigation. You must pay the amount not in dispute. You will be informed in writing whether your bill is correct or contains an error. If your bill contains an error, it will be corrected. Your liability for unauthorized charges is limited to $50. You are not required to enroll in PrivacyGuard to maintain your credit card.

PrivacyGuard is a service provided by Trilegiant Corporation in conjunction with Alliance Marketing Association. Citizens Bank / Charter One Bank are not responsible for the services provided by Trilegiant Corporation. The PrivacyGuard service may be modified or improved at any time and without prior notice. PrivacyGuard and Credit Alert are registered service marks of Affinion Publishing, Inc.
© 2006, Trilegiant Corporation  Fees may apply.