Security and Privacy

There is nothing more important than protecting you and your information -- whether you're doing business with us online, by phone or in one of our offices. To learn more about privacy, security, online fraud, and our Terms of Use, please select from the options below.

Online Fraud Prevention Center
Learn more about fraud, identity theft and ways to protect yourself against fraudulent attacks on your personal information.

Privacy
We encourage you to learn how we handle and protect your customer information. Our employees have a strict responsibility to safeguard all Confidential Information. Confidential Information includes Social Security Numbers as enumerated in our company’s policies and Code of Business Conduct & Ethics. We implement reasonable measures to protect the confidentiality of Social Security numbers, to prohibit unlawful disclosure of Social Security numbers, and to limit access to Social Security numbers.

For specific information on how we protect your customer information please click on the policies below.

Security
Safeguarding your customer information is a main concern to us. It is important you understand the steps we have taken to safeguard your customer information.

Safe Computing Best Practices
We encourage you to learn about ways to reduce the risks associated with using the internet.

Terms of Use
Understand the Terms associated with your use of this website.

Charter One will never Email you to request personal account information over the Internet or by any other means. Help protect yourself against online fraud -- if you suspect that an unsolicited Email is fraudulent, please call 1-800-787-0479 or Email fraudprevention@charterone.com.

Never give your password to anyone. No employee of Charter One will ever call and ask you for your password. If you feel that your information has been compromised, please contact us.