Features / Benefits
Because we don't believe any Charter One customer should ever have an unpleasant surprise at any point during the mortgage process.
Guaranteed Closing Costs
The lender fees we quote at the beginning of the loan process will not change throughout the processing and closing of your loan. The guaranteed fees include appraisal, credit report, flood certification, document processing, underwriting and tax service.
Guaranteed Quick Response
Your Charter One loan application will be assigned to a Borrowing Specialist who will personally respond to you within 24 business hours of initial submission of your completed loan application. Business hours are Monday through Thursday 8:00 a.m. - 8:00 p.m. and Friday 8:00 a.m. - 6:00 p.m. Eastern Time.
Guaranteed Underwriting Decision Within 7 Business Days
If you do not receive our customary immediate online loan approval, you will receive an underwriting decision within 7 business days of application. (Subject to verification of information you provide. To be eligible for this guarantee you must accurately complete and submit your online application.)