Charter One Online Banking Help

Browser Support
AOL
Opera for Windows
Internet Connection
JavaScript
Password/Username Change

In order to access all functions of Charter One Online^TM banking and to ensure your information is transmitted securely, we support only Microsoft^® Internet Explorer 5.0 or higher or Netscape browsers - versions 4.7 or higher (except 6.0). For the best customer experience, we recommend using Microsoft Internet Explorer 5.0 or higher with 128-bit encryption.

Download the latest version of Internet Explorer from Microsoft.
Download the latest version of Netscape.

Important Information for Macintosh Users
If you are using a computer with a Macintosh Operating System, you will need to use Microsoft Internet Explorer 5.2 for Mac or Netscape Navigator 4.8 for Mac to access Charter One Online Banking.

Browser Support

Charter One Online Banking has been optimized for the 128-bit SSL version of the following web browsers:
Microsoft^® Internet Explorer 5.0 or Netscape browsers - versions 4.7 or higher (except 6.0). These browsers are freely available via download from the Netscape and Microsoft websites. If you are using any other browser, Charter One Online banking may not be accessible. Please contact your Internet Service Provider (America Online, Compuserve, etc.) to find out how to obtain and install a 128-bit SSL version of either the Netscape or Microsoft web browsers.

Please contact your Internet Service Provider (America Online, Compuserve, etc.) to find out how to obtain and install a 128-bit SSL version of either the Netscape or Microsoft web browsers.

Before installing or upgrading your browser, you should be certain to read the installation instructions that came with the software, and direct any questions about the installation to the browser manufacturer or your Internet Service Provider (ISP) such as America Online, Compuserve, etc.

Which Browsers Do You Support?
We would like to be able to make our pages universally accessible to everyone, so we've developed them based closely on W3C standards with a few exceptions. Use the information provided below as a general reference.

Netscape 4.75 and above
IE 5.01 and above

For AOL users:
We do not directly support AOL software.

Some users of AOL 5.0 have reported difficulty connecting online. For many, this problem has been resolved by upgrading to the latest version of AOL software. You may download the current version of AOL at www.aol.com

If you are using AOL and are having problems, we recommend you take the following steps when using Charter One Online Banking:

Launch AOL and connect to the service
Minimize AOL after connecting
Launch Microsoft^® Internet Explorer 5.0 (or higher) or Netscape 4.7 (or higher, except 6.0) browser
Go to Charterone.com and you'll be ready to register

For Opera users:
We do not directly support Opera software. However, we have many customers who have reported success in using Opera 6.0 and above with our site.

If you get a blank screen immediately after you attempt to login.
To correct this problem, open your Opera browser. Go to File, Preferences, PRIVACY. A dialogue box will open. You should see 3 checkboxes, beginning with "enable referrer logging". The second option is, "enable automatic redirection". This option should be checked. Shut down your browser and try logging in again.

For Mozilla users:
We do not directly support Mozilla, but some users have reported an issue concerning a connection problem on some secured sites. This issue seems to be resolved by disabling the option of "pipelining" http: requests in Mozzilla 1.1.
For more information, please visit Mozilla's FAQ section at:
www.mozilla.org/

Digital Certification and Validation
An Internet Explorer vulnerability may affect the way digital certificates from web servers are validated. According to Microsoft, a vulnerability exists in Internet Explorer 5.01 and 5.5 that may prevent proper digital certification checks under certain conditions.

Check for the latest service pack on your browser or simply go to Microsoft's Product and Support Services Site, for a more detailed explanation.

Error Message while logged in 'This Page Contains Both Secure and Non-Secure Items'
Some users may see an intermittent browser message stating that, 'both secure and non-secure items are present on this page'. This message may occasionally appear when the browser has a problem with loading secure pages within a frame. However, your private banking information is secure. For more information, you may refer to an article on Microsoft's Knowledge Base for details.

Protecting Private Information
Clearing your browser's history list is crucial if you don't want the next person who uses your PC to know where you have been. Internet Explorer has a feature, Intelliforms, which leaves an additional trail, caching text you type into Web forms. If your history is not properly cleared, others can access sensitive information. To clear out this cached data, choose Tools, Internet Options, click the Content tab and the AutoComplete button, and then click in turn the Clear Forms and Clear Passwords button.

Test Your Internet Connection

Before calling or emailing to report a problem, please be sure to verify that your Internet connection and browser are working properly. You can do this by simply trying to access one or two other other sites on the Internet such as Microsoft or CNET. If most are not available, you may wish to restart your Internet connection and browser, and try accessing your account again. If still unable to connect to other sites, you will need to contact your Internet Service Provider (America Online, Compuserve, SNET, etc.) to help you resolve the issue.

Menus not working properly
This issue is caused by not having Javascript support enabled in your web browser. Charter One Online Banking relies on Javascript to enable many of the menu and banking functions, and will not work consistently with it disabled. For information on how to enable Javascript on your browser, please contact your Internet Service Provider. (ISP)

How to turn on JavaScript in the most common browsers

Microsoft Internet Explorer 5.0 or later

On the Tools menu, click Internet Options. NOTE: If you use AOL 4.0, click My AOL, click Preferences, and then click WWW.
On the Security tab, click Internet.
Click Default Level, and then click Apply.
Click Custom Level.
Under Active scripting, click Enable or Prompt.
Click OK, and then click Yes.
Click OK.

Netscape Communicator 4.0 or later.

Under the "Edit" menu, click on "Preferences".
In the "Preferences" window, click on the "Advanced" tab.
Click "Enable JavaScript".
Click "OK".

Changing Password and Username

How do I change my password?

Logon to Charter One Online Banking.
Under the "View Accounts" tab, click on the "Update Account Info" tab.
From the Update Account Information Screen, click on the "Change Username and Password" option.
Enter your current password in the "Current Password" box.
Enter the new password in the "New Password" box. Note: Select any combination of characters using A-Z and 0-9. Do not use punctuation or spaces and do not repeat any characters.
Re-enter the new password in the "Confirm New Password" box.
Select a clue for the password from the "Password Clue" drop-down menu.
Provide the answer to the clue in the "Password Answer" box.
Click on the "Submit Changes" button.

How do I change my username?

Logon to Charter One Online Banking.
Under the "View Accounts" tab, click on the "Update Account Info" tab.
From the Update Account Information Screen, click on the "Change Username and Password" option.
Your current Username should be displayed in bold.
Enter your new Username in the "New Username" box.
Enter your current password in the "Current Password" box.
Click on the "Submit Changes" button.