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Mortgage & Home Equity Loan Videos

Educate yourself on mortgage rates and the entire home equity loan process

Whether you’re a first-time buyer, debating whether to rent or buy, or in need of a home equity loan, there’s a lot to consider. That’s why Citizens Bank provides these helpful videos that will walk you through the different decisions along the way.

Learn how credit scores impact home loans. Follow the home equity loan process. You’ll also learn more about equity loan rates and mortgage rates. So, if you’re not sure just where to start, let these videos be your guide.

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Buy or Refinance:

Get started online
or call 1-866-612-6206
MON-THURS: 8 AM - 8 PM
FRI: 8 AM - 6 PM
SAT: 9 AM - 3 PM
Mortgage Servicing:
1-800-234-6002


Home Equity:

Get started online
or call 1-888-333-0687
MON-THURS: 8 AM - 8 PM
FRI: 8 AM - 6 PM
SAT: 9 AM - 3 PM

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Our customers' testimonials are actual quotes; they have been edited to re-create the actual experience.

Charter One is a brand name of Citizens Bank, N.A. (NMLS ID# 433960).

Mortgages are offered and originated by RBS Citizens, N.A.

All accounts, loans, and services are subject to individual approval. See a banker for details.

Mortgages are offered and originated by RBS Citizens, N.A.