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Deposit Account Verification Services

Charter One offers third party clients acting on behalf of our customers a variety of personal deposit account verification services, including:

  • Federal/State Agency Personal Deposit Verifications
  • Audit Confirmations
  • Commercial Credit Investigations
  • Verification of Deposit for Mortgages
  • Personal Deposit Credit References
  • Re-verifications / Audits

Third parties acting on behalf of the customer for the following services (typically state and federal agencies) are not charged for the following services:

Social Services Inquiries
  • A service provided to non-profit organizations or government agencies who wish to verify personal deposit account existence, activity, and/or averages.

Commercial Verifications

Audit Confirmations
  • This service provides commercial deposit and/or loan account balance information for a specific date in time to Certified Public Accounting firms in response to an audit of our mutual customer’s records.
  • Requests are submitted to us electronically through Capital Confirmation Inc. A fee for this service is charged to the auditor. Please access the Capital Confirmation website at www.confirmation.com to sign on for the service and submit requests. The Customer Service number for Capital Confirmation Inc. is 1-866-325-7201 and agents are available Monday - Friday, 8 a.m. to 5 p.m. Central Time.
  • Our contact information is:

    Commercial Loan Operations
    Audit Confirmation Unit
    PO Box 6550
    Providence, RI 02940
    Phone 1-800-862-6200
    Fax 1-401-734-5382
Commercial Credit Investigations
  • This service provides a service to businesses, vendors, and people seeking credit information on Charter One commercial customers.
  • Normal response time is within 48-72 hours of receipt for all faxed requests received by 3 p.m. Eastern Time; responses are returned by fax. There is no charge for this service.
  • Phone inquiries are not accepted.
  • For an expedited response within 24 hours, please submit your request electronically at www.creditconfirm.com; there is a $10.00 fee associated with this service.
  • Our contact information is:

    Commercial Loan Operations
    Credit Investigations Unit
    Mailstop RDC160
    1 Citizens Drive
    Riverside, RI 02915
    Phone 1-800-862-6200 (manager)
Third parties must enroll to complete the following types of services and are charged $20 per transaction:

Personal Verifications

  • Verification of Deposit
  • Personal Account Credit Inquiry
  • Personal Re-verification or Audit

How to Enroll
Visit bankvod.com to enroll.

Upon completion of the pre-enrollment form you will be given a distinct fax number with which to forward your request for final bank processing.

Verification of Deposit
  • A service provided to for-profit organizations, typically lenders, who wish to verify personal deposit account existence, activity, and/or averages.
Personal Account Credit Inquiry
  • A service provided to for-profit organizations who wish to inquire on personal deposit account overdraft history.
Personal Re-verification or Audit
  • A service provided to auditing firms or mortgage companies which are re-verifying personal deposit account information.
Account History
  • We currently provide up to 18 months of history on personal accounts.
  • If you are requiring more history based on a federal or state legal statute please forward this statute along with your original request.
Other Notes
  • Social Services Inquiries will be returned to the third party in the manner it came to us, either U.S. mail or by fax. All other inquiries listed above will be returned via fax.
  • Please ensure proper customer authorizations accompany all third party requests unless stated otherwise by a legal statute, otherwise your request will not be processed.

    Our mailing address:
    (for all inquiries except audit confirmations and credit investigations)

    Charter One
    Deposit Account Verification
    ROP 228
    PO Box 42012
    Providence, RI, 02940



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