Debit Card

Credit Card

Want an easy and secure way to make everyday purchases? Don't have cash or checks handy? The Charter One Debit Card is your answer.

  • Stay in control of your finances
  • 24/7-online account access
  • Access to your money anytime, anywhere

Want to open a Charter One checking account? We've made it easy to open an account online, by phone, or at your local branch.

If you have a Charter One checking account and do not have a debit card, you can order your card at your local branch or by calling 1-877-242-7837.

Convenience

  • Use your debit card for all of your everyday purchases at millions of locations worldwide
  • Make purchases and get cash back using your PIN at participating retailers
  • No minimum purchase required
  • Purchases are automatically deducted from your checking account
  • No–fee balance inquiries, deposits and cash withdrawals, payments and transfers at any Charter One ATM

Security

  • Zero Liability protection against unauthorized purchases1
  • Proactive fraud monitoring
  • Extended warranty on eligible debit card purchases2
  • Available 24-hour Roadside assistance service
  • A safer alternative to cash

Control

  • View recent transactions, balances and monthly statements 24/7 with online and mobile banking
  • Set up recurring payments to avoid late fees
  • Get additional cards for each person on your account
  • Set up Online Banking alerts to keep track of your debit spending

ATM Card

The Charter One ATM Card will give you 24/7-access to your cash at any ATM

Call 1-888-333-2373 for more information.

Frequently asked questions

Find answers to the most frequently asked questions about your Charter One Debit Card.

How can I request a debit card?

If you have a checking account with us, you can request your debit card by simply calling 1-877-242-7837 or visiting your local branch.

How do I activate my debit card?
You can activate your card three different ways:
  • Call the toll-free number on the sticker that's placed on your debit card.
  • Use the debit card with your current PIN at any Charter One ATM. Your card will activate automatically.
  • Use your debit card for any purchase with your current PIN at any Point of Sale.
How does a debit card work?
With your Charter One Debit Card, you can access money from your linked checking account by using it to make purchases or for making ATM cash withdrawals.
  • Use your debit card for purchases
    You can use it at millions of locations worldwide-at participating retailers and service providers including grocery stores, restaurants, gas stations — even for online and phone purchases.
  • Use your debit card at the ATM
    You get all the capabilities of an ATM card — you can get cash, transfer funds and make deposits at any no-fee Charter One ATMs
What are the benefits of using a debit card?
Your Charter One Debit Card offers a convenient and secure way to make your purchases. It provides:

Convenience:
  • Use your debit card for all of your everyday purchases at millions of locations worldwide
  • Make purchases and get cash back using your PIN at participating retailers
  • No minimum purchase required
  • Purchases are automatically deducted from your checking account
  • No-fee balance inquiries, deposits and cash withdrawals, payments and transfers at any Charter One ATM
Security:
  • Zero Liability protection against unauthorized purchases1
  • Proactive fraud monitoring
  • Extended warranty on eligible debit card purchases2
  • Available 24-hour Roadside assistance service
  • A safer alternative to cash
Control:
  • View recent transactions, balance and monthly statements 24/7 with online and mobile banking
  • Set up online banking alerts to help you keep track of your debit spending
  • Set up recurring payments
  • Get additional cards for each person on your account
  • Learn more about our Charter One Debit Card benefits

How do I change my PIN?

If you are using your card for the first time, please be sure to use the PIN number that is sent to you the first time you use the card. You can change your PIN anytime after the first use by selecting the PIN Change option at a Charter One ATM.

How do I request a new Personal Identification Number (PIN)?

If you should forget or lose your PIN and need a new PIN number, please contact us immediately at 1-877-242-7837 or visit your local branch.

How do I report a lost or stolen debit card?

Please contact us immediately if you realize that your card is missing or if you notice any fraudulent transactions: 1-877-242-7837. This is the best way to minimize disruption in your account. You are not responsible for fraudulent card transactions that are reported promptly and you can demonstrate that you have exercised reasonable care in safeguarding your card from the risk of loss or theft.

How can I add additional accounts to my card?

Adding additional accounts to your card is easy. Please call us at 1-877-242-7837.

Can I change my ATM card to a debit card? If so, how?

Yes. You can replace your existing Charter One ATM Card with a debit card if you have a checking account with us. To replace your ATM card call 1-877-242-7837 or visit your local branch. You'll receive your new Charter One Debit Card in 5-7 business days.

How is my debit card different from a credit card?
When you use your debit card, funds are deducted from your checking account. You can use it in two ways:
  • You can simply sign for your purchase like a credit card.
    You must press the “Credit” button and sign for your purchases.
  • You can use your PIN at participating retailers.
    You must press the "Debit" or "ATM" button on the retailer’s terminal then enter your Personal Identification Number (PIN). With PIN-based purchases you can also get cash back when you make a purchase at participating merchants.
Is there a difference between signing a receipt and using my PIN to authorize a debit card purchase?

Your options may differ depending on the merchant. Some merchants may require a signature (such as restaurants), while others may offer you the option of 'Credit' or 'Debit' when processing your purchase. Usually, if you select 'Credit', you will sign a receipt to authorize your purchase. If you select 'Debit', you will use your PIN. When you use your PIN, the funds are immediately taken from your account.

When you use your debit card without your PIN, the merchant may request an authorization from us. If we approve the request, we immediately remove the authorized amount from your Available Balance through a debit card authorization hold. This hold remains on your account until we receive a final settlement request (instructions from the merchant for us to deduct the exact amount of your final purchase from your account).

Whether you select 'Credit' or 'Debit', the purchase amount will be deducted from your Charter One checking account.

Are there transaction fees for using my debit card?

There are no transaction fees for using your debit card to make purchases or make transactions at any Charter One ATM. However, fees may still apply when used at a non-Charter One ATM.

Are there fees for requesting a replacement debit card?

There are no fees for requesting a replacement debit card. Fees do apply for requested rush delivery of your debit card.

Where can I use my debit card to withdraw cash, inquire about account balances or transfer funds?

You can get these services at any Charter One across the country and at many ATM networks worldwide. Fees may apply for these services at non-Charter One ATMs.

When will the actual purchase amount replace the pending amount and be posted to my account?

It may take several business days for the actual purchase amount to replace the pending transaction amount on your account. The pending transaction reduces your available balance. The pending transaction is generally replaced when the final purchase amount is deducted from your account within 3 business days. If the pending amount is not matched with an actual purchase amount within 3 business days, the pending transaction will be removed from your account. Regardless of when the final transaction settles with your account, you should consider these funds spent.

How do I locate an ATM?

Go to www.charterone.com and use the Branch/ATM locator on the right side of the screen. Simply type in the city, state or zip code to find the nearest Charter One ATM.

Not sure which cards are right for you? We can help. Find the right cards
 

Contact Information

For Debit Cards Call

1-877-242-7837

For Credit Cards Call

1-888-511-2777

We'll Contact You

 

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