Citizens Financial Group
Leadership Team
Executive Committee
Ellen Alemany
Head of RBS Americas and Chairman and Chief Executive Officer of Citizens Financial Group, Inc.
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 Ellen Alemany is Head of RBS Americas and Chairman and Chief Executive Officer of Citizens Financial Group, Inc. She also is a member of the Royal Bank of Scotland Group’s Executive Committee, which is the RBS Group’s nine-member executive leadership team.
RBS Americas includes Citizens Financial Group, Inc. (operating as Citizens Bank, Charter One, RBS Card Services and RBS Asset Finance); RBS Global Banking & Markets Americas; Global Transaction Services Americas (including RBS’s Cash Management, Commercial Cards, Payment Services and Trade Services); and RBS Citizens Business Services (the company’s operations, technology and properties division). Alemany’s positions make her the only woman responsible for one of the top 13 commercial banking companies in the United States.
In September 2010, Alemany was listed 13th on U.S. Banker’s list of The 25 Most Powerful Women in Banking. In August 2009, Forbes magazine ranked Alemany 57th on its annual list of the World’s 100 Most Powerful Women.
She joined RBS Americas in June 2007 from Citigroup, where she had been CEO for Global Transaction Services (GTS), one of Citi’s 12 publicly reported product lines. Citi’s GTS offers cash management, trade services and finance, and securities and fund services capabilities to corporations, governments and financial institutions in 100 countries.
Alemany joined Citibank in 1987 and held various positions including Executive Vice President for the Commercial Business Group, which includes CitiCapital, the Commercial Markets Group and the Commercial Real Estate Group. CitiCapital, where she also served as President and CEO, was the second-largest bank-owned leasing company in North America.
Alemany also held a number of positions in Citigroup’s Global Corporate Bank including Customer Group Executive of North American Markets, Global Industry Head of Media and Communications, and U.S. Industry Head of Consumer Products before being appointed Executive Vice President of Citibank and the Customer Group Executive for the Global Relationship Bank in Europe in 1999. Additional roles at Citigroup included Chairman and CEO for Citibank International plc, Citibank’s European Bank; Country Corporate Officer for the United Kingdom; and member of the Board of Citibank, N.A.
Alemany earned her M.B.A. with a specialization in finance from Fordham University in 1980. She is chairman of the boards of directors of Citizens Financial Group, Inc. and RBS Citizens, N.A., and a member of the boards of directors of The Financial Services Roundtable and The Clearing House Payments Company, a world leader in the payments business that provides payment services for check, electronic check, ACH and wire transfers. From 2008 through 2010, she was the First District Representative on the Federal Advisory Council, directly consulting with and advising the Board of Governors of the Federal Reserve System.
An active member of the community, Alemany serves on the board of the Center for Discovery. She is also a member of the board of trustees of the National Constitution Center and a member of the Providence College Business Advisory Council. Alemany and her husband, Jack, have three children.
David Bowerman
Vice Chairman, RBS Citizens Business Services
David Bowerman is Vice Chairman in charge of RBS Citizens Business Services with responsibility across RBS's North and South American entities. RBS Citizens Business Services is RBS's "engine room," supplying systems and support in areas including operations, technology, property and purchasing. Previously, Bowerman was Managing Director, U.K. & European Operations with overall responsibility for eight Business Services operations across multiple geographic locations, and 21,000 staff who support RBS's income-generating divisions. Bowerman originally joined the NatWest Bank in 1982 and has since undertaken a range of Retail and Corporate roles, all of which have enabled him to gain extensive experience and build a wide portfolio of successes in driving and implementing significant cultural change and organizational strategies.
Brad L. Conner
Vice Chairman, Consumer Banking, Citizens Financial Group, Inc.
As Vice Chairman of the Consumer Banking Division at Citizens Financial Group, Conner is responsible for Retail Banking, Business Banking, Wealth Management, Home Lending, Auto Finance and Education Finance as well as the Consumer Phone Bank and online channels.
With over 25 years of management experience in financial services, Conner has an impressive track record of success in leading consumer finance businesses, including mortgage, home equity and student finance.
Conner is a member of CFG’s Executive Committee, the company’s most senior leadership team and a member of the RBS Americas Management Committee.
Before joining CFG in June 2008, Brad was President of JP Morgan Chase & Co.’s Home Equity and Mortgage Home Loan Direct business, headquartered in Phoenix, Ariz. He previously oversaw the combined home equity business of Chase and Bank One after the companies merged in 2004, and served as CEO of Chase’s Education Finance businesses. In his 12 years at Bank One/ Chase, Conner played a key leadership role in the growth and evolution of the company’s mortgage and home equity businesses. Under his guidance, its home equity business grew to become an industry leader with more than $90 billion in assets.
Conner serves as a Director for RIPEC (Rhode Island Public Expenditure Council) and is Treasurer of the Board of Trustees for DTFA (Dave Thomas Foundation for Adoption) and serves on the Audit Committee and the Committee for Institutional Advancement. He is also a member of the CBA (Consumer Bankers Association) Board.
Conner, a native of St. Louis, has a B.A. and M.B.A. from the University of Arkansas. He resides in East Greenwich, RI with his wife Vicki, and daughter, Hope. He also has two sons, Eric and Doug. When not at work, Conner enjoys spending time with his family, skiing, golfing and boating. Conner is based in Providence, R.I.
Dennis Devine
Group Executive Vice President, Head of Distribution, Citizens Financial Group, Inc.
Dennis A. Devine is Group executive vice president leading the Consumer Banking Distribution Group for Citizens Financial Group, Inc. Devine is responsible for business performance and management of all customer-facing channels across the 12-state CFG franchise. His teams include 1,400 retail branches, business banking, wealth management, online and mobile banking, telephone contact centers, the ATM network, external partnership management and distribution support. CFG operates under the Citizens Bank and Charter One brands.
Prior to joining CFG in 2010, Devine was at PNC Bank, where he held senior leadership roles in retail and business banking, as well as serving as chief financial officer for the retail bank. Earlier, Devine spent time at McKinsey & Company, Inc., where he advised executive leaders of global companies on corporate and business strategy as well as pricing and marketing strategy.
Devine graduated from Harvard Law School magna cum laude and was a recipient of the Sears Prize. He holds a bachelor of arts in economics and political science from the University of Michigan.
John Fawcett
Chief Financial Officer, Citizens Financial Group, Inc.
and RBS Americas
John Fawcett is Chief Financial Officer for RBS Americas and Citizens Financial Group, Inc. He is responsible for creating the financial framework and functional organization to support the development and expansion of The Royal Bank of Scotland Group’s businesses in North America and Latin America. Fawcett’s functional responsibilities include financial planning and analysis, financial reporting, accounting policy, tax, treasury and the establishment of a capital resource allocation model. He also has administrative oversight role for internal audit activities in RBS Americas. He works with senior colleagues to provide financial leadership in determining strategic business direction as well as financial strategies and synergies for the entire RBS Americas footprint. Fawcett joined RBS Americas from Citigroup, where he most recently served as Chief Financial Officer for the Global Transaction Services business. Fawcett has a B.S. in accounting and an M.B.A. in finance from St. John’s University. He also is a CPA.
Sheldon Goldfarb
Chief Legal Officer, Citizens Financial Group, Inc.
General Counsel, RBS Americas
Sheldon Goldfarb is Chief Legal Officer for Citizens Financial Group and General Counsel for RBS Americas. In that role he is the chief legal advisor for RBS businesses in the Americas. He provides strategic leadership to the management of legal risk and oversees an integrated legal function of 70+ lawyers for RBS in North and South America. Prior to joining RBS Americas, Goldfarb was General Counsel and Secretary of RBS Greenwich Capital, a position he held since 1994. He was responsible for RBSGC’s Legal, Compliance, Government Relations and Corporate Communications functions. He is chairman of the Securities Industry and Financial Markets Association’s (SIFMA), General Counsel’s Committee; past president of the SEC Alumni Association; served on the Executive Committee, and as treasurer, of the SIFMA Compliance and Legal Division; and was a member of the board of trustees of the SEC Historical Society. He is also a member of the investment committee of the Binghamton University Foundation. Goldfarb is a frequent speaker at industry-wide conferences on compliance and legal issues. Goldfarb earned his B.A. from Binghamton University and a J.D. cum Laude from Syracuse University College of Law.
Fraser Ingram
Regional Director, Technology Services Americas,
Citizens Financial Group, Inc.
Fraser Ingram joined RBS in 1984 and became Regional Director of Technology Services for Citizens Financial Group, Inc., in November 2009. Prior to joining CFG, Ingram worked in RBS branches before moving to Personnel. He was seconded to Banco Santander in Spain, then returned to the UK to work on RBS's Columbus program. In 2000 he was appointed Director of Strategy, Wealth Management. From there Ingram took a role with NatWest Stockbrokers, setting up a joint venture with TD Bank. In 2003 he was appointed Director, Retail Business Improvement, running the extensive change program for RBS and NatWest. In 2005 Ingram was appointed Managing Director, Retail Markets Support, providing operational support to retail businesses, including Internal Communications, Change Management, MI and Incentives, and branch support. Most recently, Ingram served as Chief Technology Officer for the UK, Europe and the Middle East. A Chartered Banker, Ingram became a fellow of the Institute of Bankers in Scotland in 2006. He holds an M.B.A. (with distinction) from Aston Business School.
Susan LaMonica
Director of Human Resources, RBS Americas and Citizens Financial Group, Inc.
Susan LaMonica is Human Resources director for RBS Americas and Citizens Financial Group. She and her team provide HR support to RBS's businesses in the U.S., including the Retail and Commercial Division, Global Transaction Services, Business Services, GBM and Group Central Functions.
LaMonica brings to RBS and Citizens more than 20 years of human resources and banking experience at JP Morgan Chase. As managing director and HR executive of the Investment Banking and Global Markets Division of JP Morgan, she led a team of 200 that served 22,000 employees globally. Prior to that, as Retail and Commercial Banking HR executive at Chase Manhattan LaMonica supported 45,000 employees across the U.S. with a team of 500. As head of Development globally, she had responsibility for talent and performance management, leadership development, training, diversity and work life, and organizational change. Prior to joining human resources, LaMonica held a variety of assignments in the business, including roles in branch banking and FX operations and technology.
LaMonica serves as councilwoman in Allendale, N.J., where she resides with her family. In addition, she is active in a number of not-for-profit boards as well as at her alma mater, Boston College.
Robert Matthews
Vice Chairman, Commercial Banking, Citizens Financial Group, Inc.
Robert Matthews is Vice Chairman of RBS Citizens Financial Group, Inc., with responsibility for the firm's Commercial Banking business lines. These include relationship coverage groups focused on small business, middle market and mid-cap commercial and industrial customers as well as not-for-profits and government entities. Additionally, he has responsibility for the various specialized industry groups and product areas including Commercial Real Estate, Franchise Finance, Capital Markets and Debt Syndication, Interest Rate Derivatives and Foreign Exchange, Treasury Solutions and Citizens Bank’s equipment finance and leasing business.
He also oversees the State Presidents who represent the overall RBS Citizens Financial Group, Inc. franchise in its 12 states under the RBS Citizens, Citizens Bank and Charter One brands and has responsibility for the firm’s CRA activities.
Matthews is a member of CFG’s Executive Committee, the company’s most- senior leadership team, a member of the CFG’s Board of Directors and serves as Vice Chairman of the Citizens Charitable Foundation Board.
Prior to assuming his current position, Matthews was responsible for Commercial Enterprise Banking, Middle Market and Mid-Corporate coverage groups. He joined RBS Americas’ leadership team in September 2007 from Citigroup where he had been Executive Vice President and Head of U.S. Commercial and Middle Market Banking. In addition, he has worked internationally for 17 years, holding a number of senior leadership positions in Asia and Latin America.
He received a bachelor's degree in economics from Harvard College with an emphasis on labor relations and bargaining behavior and serves on various charitable and not-for-profit boards including as an Overseer of the Boston Symphony Orchestra.
Matthews resides in Boston, Massachusetts with his wife, Catherine. They have two grown daughters.
Theresa McLaughlin
Group Executive Vice President, Chief Marketing & Communications Officer, Citizens Financial Group, Inc.
Theresa McLaughlin is Group Executive Vice President of Citizens Financial Group, Inc., responsible for all company-wide marketing, public relations, government relations, corporate giving and communications. This includes customer insights, public policy, internal communications, product marketing, direct and online marketing, and the execution of the company’s brand with the advertising agency, Ogilvy & Mather.
McLaughlin’s team develops the core marketing and communication strategies that drive the Consumer and Commercial banking growth for the company. She also is a member of CFG’s Executive Committee.
Her advertising contributions have been recognized twice by the American Marketing Association for effectiveness through the Effie awards. Her branch design contributions won first prize in the 2003 Institute of Store Planners / Visual Merchandising and Store Design International Store Design Competition. She has also won an Emmy Award for her nonprofit work. Under her leadership, CFG was recognized in 2011 by the American Business Awards for the best new product or service of the year for GoalTrack SavingsSM.
She has been a financial services marketing professional for more than 20 years. She has a degree in marketing and attended Harvard leadership development programs internationally.
McLaughlin is currently on the board of directors of the Greater Boston Food Bank and has served on the board of directors of Horizons for Homeless Children and as a vice chairwoman of the United Way giving Campaign and the Boston Ad Club. She has been a keynote speaker for the European Financial Services Marketing Association, as well as other industry and consumer groups, and has been published in numerous industry trade books.
She lives in Massachusetts with her husband and son.
Robert Nelson
Chief Administrative Officer and Head of Strategy of Citizens Financial Group, Inc.
Bob Nelson is Chief Administrative Officer and Head of Strategy of Citizens Financial Group, Inc. In his current role, Nelson drives the development and implementation of the company's strategic plans and works closely with the other members of the senior leadership team to further enhance CFG's business performance. He also oversees three functional areas: Legal, Corporate Affairs and Human Resources. He joined Citizens Financial Group from Citigroup, where from 2007 to 2010 he was responsible for Citi's Consumer Bank M&A activities globally. He is a graduate of Bucknell University. He is a Certified Public Accountant.
Nancy Shanik
Chief Risk Officer, Citizens Financial Group, Inc.
Nancy Shanik is Chief Risk Officer for Citizens Financial Group, Inc. She is responsible for overseeing the risk management organization within CFG, including its vision, strategy awareness and day-to-day operations. She is a member of the Citizens Financial Group Executive Committee, as well as the RBS Americas Risk Committee and the RBS Group Risk Board. Shanik joined CFG from Alvarez & Marsal in New York where she was a Managing Director. She has broad-based and hands-on leadership, management and restructuring experience. Shanik earned an M.B.A. from Tulane University Graduate School of Business with concentrations in corporate finance and accounting, and a bachelor's degree cum laude in marketing and communication theory from the University of Vermont. She also attended the Stanford University Executive Program.
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