Welcome to Charter One. This site is screen reader friendly.

Skip to content Skip to main navigation Skip to main sub navigation Skip to footer navigation

CFG's Commitment to Diversity

The strength of our company is tied to the strength of the communities we serve.

We know that a strong bank sits at the heart of a healthy community. It gives loans to neighbors, invests in local businesses, supports local community initiatives, is responsible toward the environment and generally contributes to the health of the community.

This is good banking, and good banking is good citizenship.

Citizens Financial Group, Inc. is committed to being a good corporate citizen to our 18,600 colleagues and to the thousands of diverse communities we serve. We invest in the communities we live in. We’ve grown as these communities have grown. We’ve succeeded by helping our fellow citizens succeed, one customer and one colleague at a time.

Here are just a few ways in which Citizens Financial Group, Inc. demonstrates its commitment to diversity and inclusion among colleagues, customers and in the community:

Commitment to Community
Financial Literacy
Supplier Diversity Program
Recruiting For A Diverse Workforce

Commitment to Community

In 2010, we remained steadfast in our commitment to being a good corporate citizen by investing more than $18 million through charitable giving and community sponsorships to support more than 2,000 nonprofit organizations that make our communities stronger and healthier.

We have developed innovative programs that meet the needs of our local communities and established local alliances that serve various segments of the population. The following are just a few examples of initiatives from across our company:

  • African American Museum in Philadelphia (PA)
    The African American Museum is the first institution funded and built by a major U.S. city to showcase the heritage of African Americans.

    Citizens sponsors AAMP’s annual celebration of Dr. Martin Luther King Jr. Day. We provide free admission for museum guests, and our colleagues help with museum activities. In 2010, more than 80 Citizens colleagues volunteered for the Citizens Bank Scavenger Hunt for Heritage, which provided children and families with a fun way to explore the museum’s artifacts.
  • Bryant University’s 13th annual Women’s Summit® (RI)
    Ellen Alemany, Chairman and CEO of Citizens Financial Group, Inc. and RBS Americas, was the keynote speaker at the 13th annual Women’s Summit® at Bryant University. She discussed the need for businesses to rebuild the trust of consumers in the wake of the economic crisis and why executives need to lead by example. Citizens has consistently supported the summit over the years and was a major sponsor of the March 2010 event.
  • Chinese American Service League (IL)
    The Chinese American Service League is a comprehensive social service agency serving the needs of Chinese Americans.

    Charter One supports CASL’s Housing Initiative, which helps Chinese Americans with literacy and money management issues and in navigating our legal and financial systems. The program provides information on housing, mortgages, property taxes, landlord-tenant rights and credit in a culturally sensitive manner. It also addresses language and cultural barriers in the Chinese community that prevent residents from becoming financially secure and achieving homeownership.

    Charter One colleagues serve on CASL’s Board of Directors and participate in the agency’s financial literacy and homeownership workshops.
  • Esperanza (PA)
    Esperanza is a faith-based organization founded to help respond to the violence and poverty that plagues the Hispanic community of North Philadelphia. The agency is a voice for the Hispanic community. It promotes homeownership and provides economic opportunities through a variety of social service programs.

    In 2003, Citizens selected Esperanza as its partner in the Pennsylvania Department of Community and Economic Development’s Comprehensive Services Program. Citizens provided a 10-year grant to the agency. The funds have allowed Esperanza to expand its neighborhood revitalization and stabilization initiatives in the Philadelphia area.
  • Expressions of Freedom Writing Contest (PA)
    Citizens holds an annual writing contest for students in the Pittsburgh Public School system in honor of the legacy of Dr. Martin Luther King Jr. The “Expressions of Freedom” contest encourages students of all ages to write an essay based on the famous “I Have a Dream” speech.

    In 2010, there were more than 1,100 contest entries with more than 60 winners. The winners were recognized at an awards ceremony at the August Wilson Center for African American Culture. In addition to receiving a U.S. Savings Bond, winners recorded portions of their essays which were then broadcast on radio and television throughout February in honor of Black History Month.
  • Greater Burlington Multicultural Resource Center’s Dr. Martin Luther King Jr. Day (VT)
    Greater Burlington Multicultural Resource Center works to increase awareness of and provide opportunities to celebrate cultural diversity in the community.

  • Citizens is a major sponsor of the GBMRC’s annual Dr. Martin Luther King Jr. Day program. Citizens also supports the organization’s annual diversity conference which brings together a panel of public officials and scholars who address diversity and inclusion in the workplace.
  • Ibero-American Action League (NY)
    The Ibero-American Action League has served the Rochester community for more than 42 years. It provides support to consumers through education, youth services, health care, housing, senior services and entrepreneurship programs.

    For the past 25 years, the league has been providing scholarships for higher education to youth in need. Citizens supports the Hispanic Scholarship Recognition Awards Ceremony which is held during the league’s annual gala.
  • Inquilinos Boricuas en Acción (MA)
    Through education, economic development, technology and arts programming, Inquilinos Boricuas en Acción helps build safe, vibrant and culturally diverse affordable housing communities.

    IBA received a Champion in Action® award from Citizens Bank in 2008. The award recognized IBA’s Villa Victoria Center for the Arts, which is the largest Latino arts and culture center in New England designed to celebrate Latino arts and create dynamic cross-cultural collaborations.
  • Michigan Roundtable for Diversity and Inclusion (MI)
    The Michigan Roundtable for Diversity and Inclusion brings together leaders from government, law enforcement, education, faith, grassroots organizations and business. They discuss different points of view and take action to overcome structural impediments to inclusion and equity.

    Charter One has partnered with Michigan Roundtable for several years, most recently supporting the groundbreaking project Race, Segregation and Housing as History Lessons for High School Students. The project explored current-day ramifications of discriminatory lending practices by the Federal Housing Administration between the 1930s and 1960s.

    Michigan Roundtable was a Charter One Champion in Action® in 2008.
  • Mujeres Latinas en Acción (IL)
    Mujeres Latinas en Acción’s mission is to advocate for Latinas and empower them by offering services that reflect their values and cultures.

    Charter One supports Mujeres’ Latina Leadership Program. This program provides an opportunity for women to develop leadership skills, analyze their communities' specific needs and respond to them through a two-phase training curriculum. The first phase is designed to build women's self confidence and self knowledge. In the second phase, the women develop and implement a community project.

    For three months in 2010, Mujeres Latinas en Acción welcomed a Charter One colleague working full time at the organization as part of the bank’s Community Service Sabbatical Program.
  • New Detroit, Inc. (MI)
    New Detroit is a coalition of leaders from civil rights and advocacy organizations; health, human services and community organizations; business, labor, foundations, education and the media working to improve race relations in southeastern Michigan. The Coalition concentrates its work in five areas: community capacity building; economic equity; education; racial justice and cultural collaboration; and youth development

    Charter One is a long-time supporter of New Detroit and is represented on New Detroit’s Board of Directors.
  • Rhode Island Black Storytellers’ Celebration of Black History Month (RI)
    The Black Storytellers promote awareness, appreciation, and application of black storytelling through performance and educational, cultural and historical experiences.

    Citizens supports the Rhode Island Black Storytellers’ FUNDA Festival. FUNDA means to teach and to learn in Zulu and Kiswahili. The festival is held in schools and community centers statewide each February in celebration of Black History Month. It includes workshops; story swaps; school shows; and performances of spoken word, love stories, folk tales and true stories from Westerly to Woonsocket, and Providence to Newport.
  • Rhode Island for Community & Justice (RI)
    RICJ is a social justice organization dedicated to fighting bias, bigotry and racism. The organization promotes understanding and respect among all races, religions and cultures through advocacy, conflict resolution and education.

    Citizens has partnered with RICJ for several years. We have sponsored the organization’s annual Civil Rights Roundtable forum; the Metcalf Awards for Media Diversity; and Project Respect, which explores issues of race, power and privilege.
  • The Diversity Center of Northeast Ohio (OH)
    Through education and training, The Diversity Center of Northeast Ohio encourages diversity by challenging assumptions and advocating for understanding.

    Charter One and The Diversity Center host the annual Youth Leadership Luncheon in honor of the Rev. Dr. Martin Luther King Jr. This event brings together middle and high school students to recognize them for their leadership and contributions to their schools and community. Charter One and The Diversity Center present the Diversity Champion Award in honor of Dr. King’s legacy of community service during the luncheon.
  • The Partnership, Inc. (MA)
    The Partnership’s mission is to develop professionals of color, increase their representation in Boston area businesses and organizations, and enhance opportunities for advancement and influence.

    Citizens supports The Partnership’s training programs. These programs offer in-depth professional development; networking opportunities that cross racial, ethnic and cultural lines; and lessons in effective civic engagement. Citizens’ colleagues actively participate in these leadership programs. In addition, Citizens supports the annual New Day Gala, Massachusetts’ largest celebration of multicultural professionals of color, who gather to honor The Partnership’s important work.
  • The Women’s Fund of New Hampshire (NH)
    The Women’s Fund of New Hampshire is a statewide public foundation that encourages philanthropy among women and girls. The organization also works to improve the lives of women and girls through social-change grants and by educating the community about the potential of women and girls.

    Citizens is a long-standing advocate of the Women’s Fund. Most recently we served as the lead underwriter of the organization’s 10th Anniversary Year of special events in 2009 and sponsored the Women Building Community Luncheon in 2010.
  • Urban League of Greater Hartford, Inc. (CT)
    The Urban League of Greater Hartford, Inc., an affiliate of the National Urban League, is a HUD-approved housing counseling agency that works with borrowers and lenders to resolve the financial challenges facing residents of the Greater Hartford region.

    In 2010, we supported the Urban League’s Financial Education and Foreclosure Prevention program. This program helps clients assess their financial situation, determine what options are available and negotiate a plan with lenders. Urban League counselors also work with clients to create realistic monthly budgets and payment schedules.
  • Urban League of Rochester, NY, Inc. (NY)
    Citizens supported the Urban League of Rochester’s efforts to revitalize the area surrounding the Jefferson Avenue Corridor in southwest Rochester. We also supported many of the Urban League’s workshops designed to stabilize and grow local businesses, including business finances, basic and intermediate computer skills, QuickBooks software, development of business plans, marketing strategies and obtaining certificates and licenses.

    In addition, Citizens is represented on the Urban League’s Board of Directors.

Financial Literacy

Citizens is a long-time advocate of financial literacy. We support a number of worthy organizations that provide programs to clients to strengthen their financial skills and help them on the road to personal success and financial stability.

In 2009 through our signature co-branded Champions in Action® program, we identified several organizations and provided them with a $25,000 grant to support their literacy programs. We also provided them with hands-on public relations and advertising expertise as well as volunteer assistance to support their financial literacy efforts.

These organizations include:

We have always recognized the importance of financial education, particularly for people with little or no banking experience. So we have also partnered with the Federal Deposit Insurance Corporation (FDIC) to make the Money Smart Training Program available to help individuals outside the financial mainstream enhance their money skills and create positive banking relationships. Click here to learn more about the Money Smart curriculum.

Supplier Diversity Program

Corporate Commitment

A diverse supply base is critical to a successful business. Citizens Financial Group, Inc. has a Supplier Diversity Program that promotes an inclusive business environment and sustains economic growth by making minority- and women-owned enterprises a part of its culture. Citizens Financial Group, Inc.’s Sourcing and Vendor Management team has a professional, world class approach to sourcing goods and services. Business is awarded on best value to qualified suppliers. In addition to providing opportunity for inclusion in the bidding process, Citizens Financial Group, Inc. provides further opportunity to diverse suppliers through its supplier development program. Please visit the Supplying Goods and Services page.

Recruiting for A Diverse Workforce

Every Background, Every Origin, Every Culture, Come Together to Serve our Customers and our Colleagues

Good people are what make a good bank. At Citizens, we are committed to treating our candidates with respect because we understand our role in the communities we serve. We strive to build a diverse and inclusive organization positioned to support the growth of our colleagues as well as our communities. We are proud of our strategic partnerships with a number of diversity focused organizations. Below are examples of our efforts.

Commitment to Equal Employment Opportunity

It is the policy of Citizens Financial Group, Inc. (“CFG” or the “Company”) to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.

Diversity Partner Organizations

We promote our opportunities through a number of strategic initiatives, including recruitment advertising, career fair sponsorships, and community outreach with the following partners:


  • Women for Hire
  • RecruitMilitary
  • National Urban League
  • Monster
  • CareerBuilder
  • Job Central
  • Women in Technology (RI)
  • National Association of Black Accountants (VA)
  • Partnership with the Negro Education Emergency Drive (PA)
  • Institute for Women & Technology (RI)
  • National Hispanic MBA Association (RI)
  • Nueva Esperanza (PA)
  • National Asian MBA Association (RI)
  • Latino Professional Organization (RI)
  • National Black MBA Association (RI)

Career Events

  • JobCircle Diversity Job Fair (PA)
  • NAACP Job Fair (GA, PA, NY, IL, MA)
  • Women for Hire (MA, PA, IL)
  • Diversity Career Fair (MA)
  • RecruitMilitary Opportunity Expos (PA, MA, GA, IL)
  • Diversity Job Fair (PA)
  • Providence Journal Diversity Career Fair (RI)
  • Annual Network Job Fairs (RI)
  • National Black MBA Association Power Diversity Event Career Expo & Networking Fair (RI)
  • Summit County Job and Family Service Job Fair (OH)
  • Akron Works Job Fair (OH)
  • Stark County Dept of Job and Family Services/Ohio Rehabilitation Services Commission Job Fair (OH)
  • Cuyahoga County Board of Mental Retardation and Developmental Disabilities (OH)
  • Vocational Guidance Services (OH)
  • Spanish Coalition For Jobs (IL)
  • Univision Radio Chicago Job Fair (IL)
  • University of Illinois-Chicago Diversity Job Fair (IL)
  • Martin Luther King Jr. Diversity Job Fair (NY)
  • Summer Internship program with NEEDS (Negro Educational Emergency Drive) and INROADS (RI, MA)

Relationships with Disability Organizations

  • The Can-Do Program focuses on building strong relationships with outside agencies that offer employment services for people with disabilities. The purpose of the program is to attract, hire and retain qualified colleagues with disabilities.
  • Strong partnership with local and national chapters of APSE, the Association of Persons in Supportive Employment
  • Vocational and Educational Services for Individuals with Disabilities (NY)
  • Illinois Department of Human Services - Office of Rehabilitation Services
  • The MBF Center of Norristown PA



Branch/ATM Locator

Over 1,100 branches close by.

Receive Email Updates

Sign up now to receive offers and updates from Charter One.